Shipping & Delivery Policy

Last Updated: October 2026

Welcome to Nora Vellin!

This Shipping & Delivery Policy explains how we handle order processing, shipments, delivery timeframes, customs duties, and return shipping responsibilities for orders placed on our website.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

• Processing Lead Time: All orders are carefully prepared and handed over to our shipping carriers within 3 business days after payment confirmation.

• Business Days: Our warehouse operates Monday through Friday, excluding national holidays and weekends.

• Order Tracking: Once your order has been dispatched, you will receive a confirmation email containing a tracking number to monitor your package's status.

2. Estimated Delivery Timeframes

We partner with reliable international and local carriers to deliver your order.

 

Destination	Estimated Delivery Time
United States	2 – 10 Business Days
Turkey	3 Business Days

 

Disclaimer on Delivery Times:

The delivery timeframes listed above are estimates only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including carrier delays, weather conditions, global logistial disruptions, or customs holds. Nora Vellin is not liable for delays caused by external factors.

 

3. Customs, Duties, Taxes & Local Fees

• Customer Responsibility: All shipments sent to international destinations (including the United States) may be subject to import duties, local sales taxes, customs clearance fees, and administrative charges imposed by the destination country.

• Payment of Fees: All applicable customs duties, taxes, and destination-based expenses are the sole responsibility of the customer. These fees are not included in the purchase price or outward shipping cost.

• Refused / Unclaimed Shipments: If a package is refused or returned to us due to unpaid customs duties or incorrect address information provided by the customer, any return shipping costs, customs clearance fees, or handling fees incurred will be deducted from the final refund amount.

4. Shipping Costs & Return Shipping

• Outward Shipping: Shipping fees from our facility to your designated shipping address are covered by us (or applied as specified at checkout).

• Return Shipping: In the event of a return, exchange, or order cancellation after dispatch, all return shipping costs are strictly the responsibility of the customer. 

5. Delivery Address Accuracy

Orders are shipped strictly to the delivery address provided at checkout. Please ensure that your full address, suite/apartment number, zip code, and contact number are entered correctly. Nora Vellin cannot be held responsible for packages that are lost, delayed, or misdelivered due to incorrect or incomplete address details submitted by the user.

6. Damaged, Lost, or Stolen Packages

• Damaged Goods: If your package arrives damaged, please take photos of the damaged packaging and items immediately, retain all packaging materials, and contact us within 48 hours of delivery.

• Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please check with neighbors or local postal services. If it remains missing, contact our support team, and we will open an investigation with the carrier.

7. Contact Us

If you have any questions regarding our Shipping & Delivery Policy, please reach out to our team:

• Email: info@noravellin.com